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Privacy Policy

Educational guidance only. Not legal advice.

Last Updated: January 2026

1. Information We Collect

We collect only the information reasonably necessary to operate, maintain, secure, and improve the Service.

Personal Information

  • Email address
  • Name (optional)
  • Education, career, and questionnaire information voluntarily provided by you

Usage & Activity Information

  • Feature usage and interaction data
  • Report drafts, report generation events, and plan selections
  • Purchase history, payment status, and plan level
  • AI feature usage (for quota enforcement, cost control, and abuse prevention)
  • Basic device, browser, IP-derived region (not precise location), and session data used for security, analytics, and troubleshooting

We do not collect information unrelated to providing the Service.

2. Information We Do NOT Collect

We do not collect or store sensitive personal identifiers, including:

  • Passport numbers
  • Visa documents
  • Social Security Numbers
  • Government-issued identification
  • Financial card or banking details

All payment processing is handled securely by third-party providers such as Stripe. We never receive or store full payment credentials.

3. How We Use Information

We use collected information solely to:

  • Provide, operate, and improve the Service
  • Generate educational reports and AI-assisted guidance
  • Process payments and manage purchases
  • Enforce fair-use limits, quotas, and abuse prevention
  • Maintain platform security, integrity, and reliability
  • Provide transactional communications (e.g., receipts, report availability, account notices)
  • Communicate important service-related updates

We do not use your data for:

  • Advertising networks
  • Behavioral ad targeting
  • Sale or rental of personal data
  • Third-party marketing purposes

4. AI Processing

Certain information you provide may be processed by third-party AI service providers only to generate educational outputs requested by you.

Specifically:

  • We do not train AI models on your personal data
  • We do not allow AI providers to market to you
  • AI processing is limited to the minimum data required to generate outputs
  • Data is handled in accordance with provider security and confidentiality standards
  • AI-generated outputs are informational and may contain errors or omissions

AI outputs are not authoritative and do not replace professional advice.

5. Data Sharing

We do not sell, rent, or trade your personal data.

We may share limited information with trusted third-party service providers only as necessary to operate the Service, including:

  • Payment processors (e.g., Stripe)
  • Analytics, monitoring, and error-tracking services
  • Hosting, database, and infrastructure providers
  • Email delivery, authentication, and security services

All providers are contractually required to:

  • Protect your information
  • Use it only for service-related purposes
  • Comply with applicable data protection laws

6. Data Retention

  • Account-related data is retained while your account remains active
  • Generated reports and related content may be retained to support access, continuity, and re-downloads
  • Usage, security, and audit logs may be retained for operational, legal, and abuse-prevention purposes
  • You may request deletion of your account and associated data at any time, subject to legal and operational requirements

Some records (e.g., payment confirmations) may be retained as required by law.

7. Your Rights

Depending on your jurisdiction (including GDPR,CCPA, and similar laws), you may have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of non-essential communications
  • Request information about data usage and retention

Requests can be submitted to:
support@fullmoonstar.com

We will respond within a reasonable timeframe as required by law.

8. Communications Preferences

Transactional Communications

Certain communications are required to operate the Service, including:

  • Receipts and payment confirmations
  • Account security messages
  • Report availability notifications
  • Progress reminders tied to actions you initiated

These are considered transactional and are sent regardless of marketing preferences.

Marketing Communications

Marketing or promotional emails (such as feature announcements, discounts, or new product launches) are sent only if you explicitly opt in.

You may opt out at any time using in-app controls or by contacting support.

9. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Service is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

11. International Users

The Service may be operated from servers located in the United States or other jurisdictions.

By using the Service, you acknowledge that your information may be transferred to and processed in these locations in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

When changes are made:

  • The “Last Updated” date will be revised
  • Continued use of the Service constitutes acceptance of the updated policy
  • Where required by law, additional notice will be provided

13. Contact

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact:
Email: support@fullmoonstar.com